RETURNS

Once your payment completes, the sale is final: we do not accept returns or exchanges for change of mind, on sealed or opened product, and we do not offer partial refunds because the market price moved after you bought.

This applies to retail orders paid on this site and to wholesale orders confirmed by email.

Three situations are different: product damaged in transit, a manufacturing defect, or an item we shipped in error. Email info@107yuntcg.com within 7 days of the delivery date with your order number and clear photos of the parcel and the product. We reply within 1 business day.

Once we confirm the problem we offer a replacement of the same item where we have it, or store credit or a full refund of that item's price and its share of the shipping — your choice where more than one is possible. If we need the item back we send a prepaid return label; you never pay return shipping for our mistake.

If tracking stops moving, tell us and we open a trace with the carrier. A parcel confirmed lost is replaced or refunded in full, shipping included.

A parcel returned to us because the address was incomplete, nobody was available to receive it, or import charges were refused is refunded minus the outbound shipping and any return shipping or fees charged to us. We can also resend it at the shipping rate for the destination.

In-stock orders: email us straight away. If the order has not shipped, we cancel it and refund you in full; once it has shipped, it is a completed sale and the rules above apply.

Preorders can be cancelled up to 14 days before the product's scheduled release date for a refund minus a 10% processing fee. Within 14 days of the scheduled release, and after release, a preorder can no longer be cancelled.

We may cancel an order ourselves where stock was oversold or a listing carried an obvious pricing error. In that case you receive a full refund and an explanation.

Refunds go back to the card or wallet you paid with, through Stripe, within 5 business days of our approval; your bank may take a further 5–10 business days to show it. Store credit is issued as a discount code for the agreed amount and does not expire. Orders paid by bank transfer are refunded by transfer to the paying account.

Nothing on this page limits rights you have under Ontario's Consumer Protection Act, 2002, or under any consumer law in your own country that cannot be waived by agreement.